Reclaim 4+ hours per employee, every week.
From team friction to high performance -
faster than you might think.
Whether you need to build stronger team dynamics or resolve specific conflicts between key leaders, I deliver practical results in days to weeks, not months—preserving relationships while boosting productivity across IT and manufacturing environments.
When misalignment takes hold, organizations lose at least 10% of productive time each week - collaboration stalls, decisions drag, and trust erodes, pulling leaders into daily fires their team should handle and away from the high-level priorities that drive the organization forward.
Most organizations don't recognize how much productive time they're losing, but the warning signs are clear:
Decision paralysis: Important choices stall because teams avoid necessary debate
Persistent friction: Low-level tensions distract teams and slow progress
Declining engagement: Employees check out when their input seems undervalued
Talent drain: High performers leave for environments where collaboration works
The real cost isn't just in the conflict itself—
it's in the 4-6 hours per employee lost weekly to conflict avoidance.
I've spent my career inside organizations, leading teams across IT and manufacturing, navigating these exact challenges. I've seen firsthand how unresolved tensions and unclear team dynamics quietly erode productivity and performance. That's why I founded Hanley Mediation - to help organizations reclaim that lost time through targeted principles and practices that transform how teams work together.Here's what I know to be true: The highest-performing organizations aren't those with the least friction—they're those equipped to transform friction into productive dialogue and better decisions.That's where I come in. I apply practical communication frameworks to workplace dynamics, helping organizations address root causes rather than symptoms. Through strategic conflict resolution and structured team development, I help leaders and teams move from avoidance to action - delivering measurable productivity gains, stronger collaboration, and better business outcomes in days to weeks, not months.
The Team Alignment Framework
I developed the Team Alignment Framework as a practical system for reclaiming productive time at all levels of your organization—from resolving immediate tensions in as little as a day to building high-performance teams within weeks.This framework addresses the critical challenges teams face as they develop their working relationships, helping leaders transform friction into productivity before it impacts results. The framework gives leaders clear pathways to make the most of their team's time and talent.Every organization experiences misalignment and communication challenges, it's how quickly and effectively you address them that determines whether you're wasting 10% of your time or leveraging it for better decisions and stronger results.
Ready to reclaim your team's productive time? Click the button below to book a free call. To learn more, explore each approach below and find the right solution for your team.
Conflict Resolution
Sometimes direct intervention to resolve entrenched tensions is needed to help the larger team thrive.
Team: Defined.
Reclaim 10%+ of your team's time through targeted skills & tools to approach their work with intention.
Listen, Lead, Resolve.
Build a culture that prizes innovation and the ability for the best solutions to rise to the top.
When Team Friction Stalls Critical Work, I Resolve It Quickly
Whether it's two key team members who can't collaborate, a leader and direct report at odds, or cross-functional tensions slowing progress - unresolved conflicts cost your organization every day in delayed decisions, missed deadlines, and compromised quality. I bring resolution in as little as a day, preserving important relationships while getting your work back on track.
Most leaders assume that because they aren’t hearing about conflict, it must not be that bad. But in reality, unresolved tensions don’t disappear, they go underground, quietly disrupting decision-making, eroding trust, and draining productivity.By the time issues finally surface, they’ve often grown into something much harder, and more costly, to fix. Teams get stuck in a cycle of avoidance, where:
Employees work around problems instead of solving them, wasting time and energy.
Frustrations turn into disengagement, leading to lower morale and higher turnover.
Unspoken conflicts create an “us vs. them” dynamic, damaging collaboration.
Legal and reputational risks grow in the background, surfacing only when it’s too late.
Avoiding Conflict Is Human Nature—But It Comes at a Cost.
It’s uncomfortable to step into conflict. Most teams aren’t actively trying to avoid progress—they just lack the structure and support to work through tough issues productively. But without a clear path forward, conflict lingers, relationships strain, and progress stalls.
Most Organizations Don’t Think to Bring in Outside Help—But They Should.
When workplace issues linger, leaders either hope they’ll resolve themselves or handle them internally, often without the neutrality or structure needed for real resolution. What many don’t realize is that most workplace conflicts are not only solvable but can often be addressed in as little as one day if the right process and engagement are in place.I see the opportunity behind every strained relationship, every debate. Through structured mediation and facilitation, I help teams surface the real issues, navigate tough conversations, and move forward ✱so they can focus on their work, not their tensions.**
Who Is This For?
Are You Seeing Conflict That’s Disrupting Your Organization?
Are You Struggling to Align Leadership and Execute on Priorities?
Are You Inheriting a Team Weighed Down by Legacy Issues?
Are You Watching Cross-Functional Tension Stall Progress?
If any of that feels familiar,
you're in the right place and I can help.
🚩 Your Team Today?
Tough conversations happen in side meetings, not in the open.
Personal conflicts are obstructing organizational goals.
Differing opinions have the team stuck-in-place.
❓ How I Can Help
Resolve workplace conflict quickly and effectively—often in just one day.
Ensure all voices are heard with a structured, neutral process.
Rebuild trust and create a clear path forward.
Help teams move past disputes so they can focus on their work.
🧭 How The Process Works
Discovery Call – Understand the conflict and key concerns.
Preparation – Set expectations and build trust.
Facilitated Session - conversation focused on resolution.
Follow-Up – Review and document outcomes.
⭐️ What Success Looks Like
Individuals and teams regain trust, clarity, and momentum.
Collaboration improves, and difficult conversations are less intimidating.
Work gets done without conflict slowing progress.
The organization moves forward with fewer distractions and stronger alignment.
Pricing
Workplace Conflict Resolution is offered at a flat rate of $2000, covering everything needed to address the concerns of everyone involved. This typically includes a 2–3 hour resolution session, along with pre-session preparation and follow-up to ensure lasting impact. The follow-up phase includes a summary of the process and any agreements reached, as well as a review meeting with the project sponsor to reinforce next steps.I understand that every situation is unique. During your free 30-minute consultation, we’ll discuss specifics and lay out a plan for the work to be completed.
The Next Step is Easy - Let's Talk.
Tap the button below to book a free 30-minute consultation. We'll discuss your challenges and how expert conflict resolution can play a role in bringing about positive change for everyone involved and the organization overall.
Why Me?
I resolve workplace conflict quickly and effectively, with most issues addressed in as little as one day.
I approach every situation with empathy, ensuring all voices are respected and heard.
I bring over 30 years of tested leadership experience, giving me firsthand insight into workplace challenges.
I hold a master’s degree in conflict resolution, providing the skills and perspective needed to navigate complex issues with clarity and confidence.
I help teams build Durable Trust, ensuring that conflict resolution leads to lasting collaboration and stronger working relationships.
When Teams Work Hard But Can't Align, Establish Rules That Drive Results
Your team has talented people putting in the effort but misaligned expectations and unclear decision processes are slowing progress and creating friction. I help teams define exactly how they'll work together, replacing assumptions with clarity and turning effort into coordinated impact.
Most teams assume they’re aligned, but in reality, unspoken expectations, unclear roles, and mismatched communication styles create friction that slows progress. The result?
Decisions take longer than they should because no one is sure who owns what.
Meetings feel like a waste of time instead of driving real collaboration.
Small frustrations turn into bigger disconnects, quietly eroding trust.
The best ideas never surface because people hesitate to challenge each other.
Why Does This Happen?
Teams rarely take the time to define how they work together—they just assume everyone will figure it out. But without clear agreements, teams end up:
⛔️ Relying on assumptions instead of clarity.
⛔️ Wasting effort on miscommunication and rework.
⛔️ Struggling to navigate conflict because there are no shared rules of engagement.
Clarity Isn’t a Luxury—It’s the Foundation of a High-Performing Team.
I built Team: Defined. to help teams find that clarity and define the "how" behind their work. Team: Defined. gives teams a structured way to articulate how they work best, ensuring alignment, efficiency, and trust. When teams stop operating on assumptions and start working with intention, everything changes.
Who Is This For?
Are you new to your team and want to bring them together to define how they'll work together?
Are You Leading a Team That’s Busy but Struggling to Deliver?
Are You Watching Poor Communication and Lack of Process Stall Progress?
Are You Sitting in Meetings That Feel More Performative Than Productive?
Are You Managing a Team That is Struggling to Evolve With The Organization?
If any of that feels familiar,
you're in the right place and I can help.
🚩 Your Team Today?
Disagreements linger because no one knows how to resolve them.
Decisions keep getting revisited instead of moving forward.
Meetings feel like a waste of time—engagement is low, and follow-through is unclear.
Leaders are pulled into issues the team should handle independently.
❓ How I Can Help
Give teams tools to navigate friction and engage in productive debate.
Strengthen listening and communication for better collaboration.
Define and implement Rules of Engagement for clear expectations.
Ensure strategies are practical, actionable, and immediately useful.
🧭 How The Process Works
Discovery – We assess team dynamics, challenges, and goals.
Focused Skill-Building – Teams learn listening & communication skills supporting collaboration.
Defining Rules of Engagement – Across two workshops, the team establishes a clear framework for how they work together.
Implementation & Follow-Up – We ensure the new structure sticks with real-world application.
⭐️ What Success Looks Like
Your team moves with clarity and confidence, not hesitation and friction.
Disagreements turn into productive discussions, and meetings drive real decisions.
Rules of Engagement provide structure and alignment for effective collaboration.
With a clear framework, tough conversations and high-stakes decisions become managed rather than avoided.
Pricing
The Team: Defined program is offered at a flat rate of $5,000, providing a structured partnership focused on equipping your team with the skills and clarity to work together more effectively.I understand the demands of today’s business environment, which is why this program is designed to create maximum impact with minimal disruption to daily work. Every step is planned with the larger needs of the organization in mind, ensuring that as we move toward a more collaborative future, your team is empowered to define the "how" behind its work—building clarity, accountability, and Durable Trust.
The Next Step is Easy - Let's Talk.
Tap the button below to book a free 30-minute consultation. We’ll discuss your team’s challenges and how a structured, expert-led approach can help build clarity, communication, and alignment—without disrupting the team’s work.
Why Me?
I bring over 30 years of tested leadership experience, blending real-world decision-making with the principles of conflict resolution.
I have deep, applied experience helping teams of all types, with specific expertise in IT and manufacturing, using these skills & frameworks to unlock collaboration with incredible results.
I hold a master’s degree in conflict resolution, giving me the skills and structure to help teams navigate conflict productively.
I don’t just facilitate—I help teams define how they will communicate, collaborate, and win.
I help teams build Durable Trust—a depth of trust that survives hard conversations and friction, allowing the team to confidently tackle anything in its path.
When Team Friction Keeps Resurfacing Despite Your Best Efforts
Misalignment, friction, and disengagement aren’t one-time issues—they’re red flags from a culture in need of support. Build a culture where alignment accelerates results
When collaboration breaks down, most organizations look for quick fixes: more meetings, new policies, or another round of training. But if teams and leaders aren’t aligned on how to work together, those changes won’t stick. Instead of solving the real problem, they just create more noise.The result?
Different teams pull in different directions, slowing decision-making.
Leaders spend more time managing friction than driving progress.
Employees check out, frustrated by misalignment and a lack of clarity.
Cultural problems become embedded, making trust and collaboration harder over time.
Why Does This Happen?
Because most organizations treat symptoms instead of fixing the system. A single training or policy tweak won’t change the way people communicate, collaborate, or navigate conflict. To make lasting change, teams and leaders need a shared approach—one that’s intentional, structured, and built to last.
See How It Works
That’s where Listen, Lead, Resolve comes in. This program applies the principles of mediation to help teams and leaders work together more effectively—across the entire organization. Watch the video below to see how it works in action.
Who Is This For?
Are You Leading an Organization Where Conflict Is Slowing Progress?
Are Leadership Transitions and Shifting Priorities Creating Misalignment?
Are Your Leaders Stuck in Tactical Work Instead of Driving Strategy?
Is a Lack of Trust and Communication a Silent Obstacle to Engagement and Success?
If any of that feels familiar,
you're in the right place and I can help.
🚩 Your Organization Today?
Conflicts linger, surfacing in side conversations instead of open discussions.
Leaders are reacting to daily issues instead of driving long-term strategy.
Shifting priorities and misalignment are slowing execution.
A lack of trust and communication is quietly eroding engagement.
❓ How I Can Help
Align multiple teams and leaders across the organization.
Resolve active conflict before it derails progress.
Strengthen collaboration and team effectiveness.
Coach leaders to embrace collaboration—doing less, delegating more.
Build Durable Trust so challenges are managed—not avoided.
🧭 How The Process Works
Organizational Assessment – Identify key challenges, conflicts, and alignment gaps.
Strategy & Implementation – Deliver targeted conflict resolution, collaboration strategies, and leadership coaching.
Ongoing Partnership – Provide continuous guidance and course correction to ensure lasting impact.
⭐️ What Success Looks Like
Leaders spend less time putting out fires and more time driving strategy.
Teams work through challenges openly, replacing avoidance with productive discussion.
Meetings are decision-driven, leading to action instead of frustration.
Teams develop a strong operating framework guiding the “how” behind their work.
A culture of Durable Trust takes hold.
Next Steps
Listen, Lead, Resolve is a strategic program designed to drive organization-wide alignment, collaboration, and leadership effectiveness. Due to its scope, the full complexity of this program goes beyond what’s captured in the summary above. That’s why the Listen, Lead, Resolve website exists—to answer your key questions and provide full program details, including pricing.The page above outlines the major areas of focus, but your implementation will be tailored to your organization’s specific needs. I will partner with you every step of the way to ensure meaningful, lasting change.This program requires a three-month minimum commitment, with the best results seen through a six-month roadmap designed and implemented with your leadership team.For the full Listen, Lead, Resolve framework, visit ListenLeadResolve.com, or book a free 30-minute consultation to discuss how this program can support your organization.
Why Me?
I bring 30+ years of leadership experience, combining real-world decision-making with conflict resolution expertise.
I’ve worked in organizations of all sizes, navigating challenges like ownership changes and shifting leadership priorities.
I have led teams across industries, from IT to large unionized facilities, giving me a broad, practical perspective.
I understand the cost of leaders getting stuck in the tactical, keeping them from driving strategy and long-term success.
I don’t just advise—I partner with organizations to build Durable Trust and lasting collaboration.
Meet Your Partner, Brian Hanley
About Me
Conflict is uncomfortable. It’s natural to want to avoid it—I’ve seen this play out time and time again in organizations of all sizes. But avoiding conflict doesn’t make it go away; it just buries the issues deeper, where they quietly erode trust, alignment, and momentum. I’ve dedicated my career to helping individuals and teams meet and manage conflict differently. With the right tools and support, conflict transforms from something to fear into an opportunity for clarity, growth, and stronger collaboration.
I bring over 30 years of tested leadership experience, working across industries—from IT to large unionized manufacturing facilities—helping organizations navigate high-stakes challenges, leadership transitions, and team alignment issues. I’ve seen firsthand how unresolved conflict stalls progress, which is why I pursued a master’s degree in conflict resolution and built Hanley Mediation with one mission: to help individuals and teams move past conflict and into collaboration.
Why My Approach Works
I’ve led teams and made high-pressure decisions. I know what it takes to align people and get work done.
I combine real-world leadership with conflict resolution expertise. Mediation isn’t just theory—it’s a tool for unlocking execution.
I help build Durable Trust. The kind of trust that makes difficult conversations possible—and leaves teams stronger.
Every engagement is tailored. No one-size-fits-all solutions, just real, practical strategies that work for your team.
Conflict doesn’t have to hold your organization back. Let’s build the trust, communication, and clarity your team needs to move forward.
Vision 𐄁 Mission 𐄁 Values
My Vision: A World Where Conflict is an Opportunity
I envision a world where conflict is no longer feared or avoided, but embraced as a catalyst for trust, growth, and progress. Organizations that develop the skills to navigate conflict constructively create stronger teams, better leaders, and lasting success. My work is about helping businesses shift from conflict avoidance to conflict competence—unlocking potential instead of stalling progress.
My Mission: Helping Organizations Build Durable Trust
Too many teams normalize conflict avoidance, letting tension linger beneath the surface until it erodes trust and productivity. My mission is to help organizations meet and manage conflict differently, transforming it into an opportunity for clarity, alignment, and collaboration. Through mediation, coaching, and structured team programs, I partner with businesses to move past avoidance and frustration—creating Durable Trust that carries teams forward, even in challenging moments.
Core Values: The Foundation of My Work
Conflict is an Opportunity – When handled effectively, conflict strengthens teams, improves decision-making, and builds resilience.
Durable Trust – Trust isn’t built in easy moments—it’s reinforced through challenges and survives conflict rather than breaking under pressure.
Communication – Clear, open, and structured communication fuels collaboration and helps teams handle difficult conversations productively.
Education – I don’t just resolve conflicts—I equip teams and leaders with the skills to navigate future challenges on their own.
Simplicity – The right skills and tools make collaboration easier, strengthening relationships at work and beyond.